I am so glad I bought insurance on the XBox. It is freezing up while you play the game and then you lose all of your progress in the game. If you have been playing for a while then you will lose a lot of progress. I bought it refurbished to save money, but made sure to buy a years worth of insurance just to be safe. When you have children it is a must with any kind of electronics. Especially game systems that run for hours on end. Time to hit gamestop.