Being in the customer service field can be a challenge, as so many of us know that deal with the public day in and day out. Since I have to provide excellent customer service, I expect to get the best in return and can be an aggressive consumer if needed. I don’t hesitate to call a manager and complain, but on the other side of the coin, I’ll be the first to turn to a supervisor and give an “atta boy” to some one that goes the extra mile and makes me a happy customer.
With technology so heavily emerged into our daily lives, it can make a customer service rep’s tough job even tougher when you can’t get a piece of equipment to work. At the mall the other day I witnessed a sales rep(in training) in one of the kiosks that was having issues learning all the equipment that she needed to use in order to check out her customer. The customer was getting uptight and the new kid was getting flustered big time. I felt so sorry for him, been there done that before!
I noticed that he was trying to use the same Motorola-Symbol MC 5574 handheld mobile computer that I use at work. Too bad that his manager didn’t see fit to help him out of the jam that he was finding himself him. Computers are wonderful if you know how to use them. The holiday season in right around the corner. There will be a lot of new sales assistants working the Christmas holiday shopping season. We all need to be patient and keep the faith, ’tis the season to be jolly!