For the past couple of years I’ve been hearing a lot about Twitter and people tweeting. Do you tweet? How many followers do you have? How many people do you follow? I have to be honest I don’t use Twitter myself. Some of my friends do but it really hasn’t caught on with me.
One of my friends, Shari, opened up a Twitter account for one purpose alone. A store she had purchased something at wouldn’t rectify the situation and refund her money for a faulty product. Another one of our friends told her to start a Twitter account and tweet about the ordeal. She said that most companies respond almost immediately when they are tagged in social media because they don’t want to be in bad light.
Well, she did just that. She tagged the company in her tweets and shortly after her tweets were published she was contacted by representatives from the company to work to make the situation right. She ended up getting a gift certificate to cover the damages, a free repair man visit, and a 1 year warranty. It wasn’t exactly what she was looking for but in the end she came out happy. This was all because she started a Twitter account and put out a tweet.